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Seed Guarantee


Our germination rates are the best standard of seed quality for our diverse customer base. We want you to be successful growing our seed. In order to achieve this, we regularly test our seeds for viability and germination. In addition, we have a dedicated compliance officer responsible for verifying that we comply with applicable seed laws. Many factors influence the performance of seed such as temperature, light, water, weather, storage and the skill of the grower that are out of the control of Backyard Gardener App. In other words, a grower can cause high-germination rate, viable seed to fail. Nevertheless, we guarantee all our seed for 144 days from the ship date and will accept returns on seeds for any reason for 144 days. If a portion of seed is returned, we will accept returns on a prorated basis. We do not accept returns on seeds after 144 days from the ship date for any reason.


Non-Seed Products Guarantee

We guarantee all other non-seed products for 30 days from the ship date and accept returns on these items for 30 days from the ship date. We do not accept returns on any products we sell after 30 days from the ship date. For some non-seed products we sell, the warranty is provided by the manufacturer past 30 days. In such cases, we will assist in contacting the manufacturer for warranty support.


Gift Card Guarantee

All sales are final for gift cards.


Return Procedure

We guarantee our seeds for 144 days from point of purchase and non-seed products for 30 days. We do not accept returns of seeds or any other products for any reason after those times. Non-seed products must include all parts and original packaging to qualify for returns.


Please follow these steps to initiate a return:


  1. If your seed fails to germinate based on its unique requirements, or you are having issues with other products, please contact us immediately so we may be of assistance to you and attempt to resolve the issue without a return. We have experts that can help you with trouble shooting. 

  2. Contact our customer service department within the time frames for authorization for returns. We do not accept any returns unless they are authorized by our customer service team. You can contact customer service by phone during regular business hours, or by email. Phone: 1-833-473-8423 Email:

  3. Customer service will provide you with all the necessary instructions and details for returning products. Returns must be received by us within 2 weeks from the date of the return authorization. Returns received by us after 2 weeks are not subject to refund. As an example, if you contact us on the 29th day to authorize a return, your products are eligible for return, and you will have an additional 2 weeks to make sure we receive the product.



We offer two options for refunds. There are no exceptions.

    1. In-Store Credit Refunds – When you return authorized product and opt for in-store credit, we will give you 100% of the value of your returned product and we will pay for return shipping. Credit will be applied to your online account.

    2. Cash Refunds – When you return authorized product and opt for a cash refund, we deduct a 10% restocking fee, and you must arrange and pay for return shipping. Please allow up to 2 weeks from the time we receive your return for your instore credit or cash refund to be processed. We make every effort to provide the refund sooner but depending on circumstance can take up to two weeks. In the case of refunds to credit cards it may take several business days before you receive the refund posted back to your credit card account. It is our store policy to refund to the original method of payment. Please note that we do not pay return shipping on international orders.


Return Address

All returns must have an RA Number provided by customer service printed clearly on the outside of the box.


All returns must be shipped to:

Attn: Returns Department
Backyard Gardener
4-14 Calle 8
Carolina, PR 00983


Please Note: All returns MUST BE AUTHORIZED and must follow the directions you receive from customer service with your authorization. Please do not ship returns without first obtaining a return authorization and instruction from customer service. Returns sent without prior authorization are not eligible for refunds.

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